| Customers | - Quality
- Price
- Delivery of products and services
| - Orders accurately taken
- Products arrive on time
- All products specifications met
| - Sales and customer service process
- Inspection process
|
|---|
| Suppliers | - Increase scope and volume of purchase
- Long-term contractual arrangements
- Information of future requirements
- Mutual benefit and continuity
| - Accurate purchase orders
- Correct flow down of requirements
- Timely payment of invoices
| - Purchasing process
- Accounts payable process
|
|---|
| Employees | - Good work environment
- Job security
- Health / safety / training
- Promotion / recognition and reward
| - Clean safe work environment
- Clear instructions and training
- Paychecks accurate and on time
- Resolution of grievances
| - Training process
- Human resources process
|
|---|
| Management | - Increased growth, sales & profitability
- Efficiency & effectiveness of operations
| - Correct and current information for decision making
| - Management review process
- Analysis of data
- Internal audits
|
|---|
| Regulatory Bodies | - Compliance with applicable requirements and industry standards / submission of reports
| | - Listing of applicable regulations
- Regulatory compliance process
|
|---|
| Government | - Environmental protection/Ethical behaviour
- Growth in business and taxes to build infrastructure to support community services, activities, and institutions
| - Compliance with federal laws
| - Appropriate Code of Federal Regulations
|
|---|